Login Instructions

Login Instructions for New and Returning Families

Complete the steps below to set up your new RJ login credentials to access the multiple platforms used by Regis Jesuit such as RJ email (students only), My RJ and Canvas.

PARENT/GUARDIAN INSTRUCTIONS

Parents/guardians MUST access their My RJ account PRIOR TO students completing their steps below.
If you are a current parent/guardian and already have a login to My RJ, you can begin at Step 2 below.
 

STEP 1

NEW PARENT/GUARDIAN ACCOUNT SETUP
Each parent/guardian has their own account at Regis Jesuit. Step 1 needs to be completed for EACH parent/guardian.
 
  1. Go to My RJ, enter the email address the school has on file for you and click Next. Then, click Continue. 
  2. You will be prompted to send a confirmation code to your email address. Click Send confirmation code.
  3. Open your personal email account and look for a message from Blackbaud with a 6-digit code. Then, return to the browser and enter the code.
  4. Choose how you would like to authenticate your account. Select Regis Jesuit High School to sign in using your email address. Or sign in using single sign-on with your Google or Apple account.
    • If authenticating with Google or Apple, DO NOT hide your email. This will cause issues upon your next login. 
  5. Create a unique password. 
    • Passwords must be at least 12 characters, including uppercase and lowercase letters, numbers and special characters.
  6. Return to My RJ and sign in using your email address and new password or SSO with Google/Apple. Then, visit the New Student Registration tile on the Resources page to view and complete all required and optional registration steps for parents/guardians. 

STEP 2

PARENT/GUARDIAN ACCESS TO STUDENT'S RJ EMAIL ADDRESS
View Illustrated Instructions
For students to complete their login steps below, they need their new RJ email address. Parents/guardians should have received an email on March 26 providing their student's new RJ email address or can follow the steps below to access it in My RJ:
 
  1. Log in to My RJ. On the top left, select your child's name.
  2. Navigate to the Contact Card tab.
  3. Locate and record your student’s new RJ email address for him/her to use to complete the login steps below.
Multi-Factor Authentication (Recommended for Parents/Guardians)
For enhanced security, consider enabling two-step authentication. Go to the Blackbaud User Profile page, log in using your new login credentials and click Turn On next to “Multi-Factor Authentication.”

STUDENT INSTRUCTIONS

BEFORE YOU BEGIN
  • Have your cell phone handy. You'll need it during setup.
    • If you do not have your own phone, you can use a parent/guardian's phone to download and set up Microsoft Authenticator. If you have any issues completing setup, submit an IT Helpdesk Ticket, and we will assist you.
  • Download the Microsoft Authenticator app on your phone via the App Store (iPhone) or Google Play (Android). You DO NOT need to access it yet.
  • We recommend using two (2) browser tabs. Open portal.office.com in one tab and keep this instruction page open in a second tab so you can follow along.
  • Do not close the portal.office.com tab during setup, especially during the QR code step. Just switch to your phone and return to the same tab when done.

STUDENT ACCOUNT SETUP
  1. Go to portal.office.com, enter your RJ email address and click Next.
    • If you don't know it, ask your parent/guardian for assistance.
  2. Enter the temporary password provided in the New Student Registration Welcome email sent to your parents/guardians on March 26 and click Sign in.
  3. Update your password. Enter the temporary password as the current password, then create a new one. Do not use your name. Click Sign in.
    • Passwords must be at least 12 characters with upper and lower case letters, two numbers, and two special characters. 
  4. Microsoft will show a screen that says "Let's keep your account secure." Click Next.
  5. Microsoft will show an "Install Microsoft Authenticator" screen. Since you already installed it (see above), click Next.
    • If you have not yet installed Authenticator, do it now.
  6. Next, you'll see "Set up your account in app." On your phone, open Authenticator, allow notifications if prompted, tap +, and select Work or school account. Click Next.
  7. A QR code will appear on your computer screen. Point your cell phone camera at it to scan it. Once scanned, click Next on your computer.
  8. Microsoft will display a number on your screen under "Let's try it out." Open Authenticator on your phone, find the matching number, and enter it to approve.
  9. You'll see "Authenticator Added." Click Done.
  10. Microsoft will ask "Stay signed in?" Click Yes.
  11. Microsoft will take you to your Office/M365 homepage—this is normal and expected.
    • You are not done yet! Continue to Step 12.
  12. Log in to My RJ using your RJ email and new password. Under Resources, click the New Student Registration tile to complete the required form and registration steps, including selecting courses for next school year.

TROUBLESHOOTING TIPS

List of 10 items.

  • Forgot Password

    • Students—To reset your password, follow these instructions, also found on the Technology Resources tile in My RJ.
    • Parents/Guardians—Click here to reset your password. You will be prompted to enter your Blackbaud ID email address, and then check your inbox for the reset password email.
      • If unsuccessful, try using another internet browser, go into private mode or clear your internet browsing cache.

  • Password Requirements

    Parents/guardians and students have to meet the following password criteria when resetting their account:
    • 12 or more characters
    • Upper and lowercase letters
    • Two (2) numbers and two (2) symbols
    • Cannot contain any part of your name
    • Cannot be used the last six times

  • Social Sign-In with Google/Apple

    Looking for help with social sign-in with Google or Apple authentication for Blackbaud ID? Check out these helpful videos:
    If authenticating with Google or Apple, DO NOT hide your email. This will cause issues upon your next login. 

  • Have an existing Blackbaud ID account with another school?

    Go to the Blackbaud ID sign-in screen here and sign in with your email address and password (or choose the “Forgot password?” link if needed), then return to the My RJ login screen to confirm you can log in.

  • Linking Multiple Blackbaud Parent Accounts

    I have children at different schools that use Blackbaud ID. Is there a way to link my Blackbaud accounts?

  • Looping Login Screen

    If you are on a Mac and using Safari, you may experience a looping issue and cannot successfully log in to My RJ. Try the following:
    1. Under Privacy, locate Website Tracking and uncheck "Prevent Cross-Site Tracking."
    2. Go to Settings, Privacy and uncheck Advance Tracking and Fingerprinting Protection.

    Another option:
    1. If you are using Private Browsing Mode, turn it off or do not use private browsing mode
    2. Click "Manage Website Data" and delete all cookies from Blackbaud or My School App.

    First-time Login?
    Enter your email address and click Next. Then go to your email and look for a message from Blackbaud to retrieve the 6-digit code and continue with email.

  • Error Message: “Sorry, but we’re having trouble signing you in”

    This error indicates that you (the parent/guardian) are trying to log in to My RJ via Microsoft’s Azure authentication, which only applies to students and employees. You are likely using a family device, and someone has saved their login credentials in the browser.
     
    Possible Remedies
    • Clear your cache in your internet browser (look for any sites with myschoolapp or Blackbaud)
    • Try using a different internet browser (ie: Chrome, Firefox, Edge, Safari) to log in to My RJ
    • Try logging in with a private browser/incognito browsing
    [The full error displayed by Microsoft: “Sorry, but we’re having trouble signing you in” AADSTS90072: User account xxxxx@email.com from identify provider ‘live.com’ does not exist in tenant ‘Regis Jesuit High School’ and cannot access the application ‘2b099b72-ee13-4cfa-8a6b-296522922f8’ (Blackbaud) in the tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.]

  • Error Message: “Your account has been locked due to too Many Failed Sign-in attempts”

    If a parent/guardian attempts to log in to My RJ with the wrong password more than 10 times, the system will automatically prompt a password reset. Your account will remain locked until you create a new password.

  • Error Message: "There is No Account Associated with this Email Address"

    This message is expected of all first-time users. Click 'Need An Account? Sign Up' further down on the sign-in page.

  • Error Message: "Login Disabled"

    If you attempt to log in and are redirected to a message that states 'Login Disabled', please email helpdesk@regisjesuit.com.

NEED ASSISTANCE?

Email Helpdesk@regisjesuit.com.

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